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IT services in Alexandria, Sydney.

Managed IT, cyber security, cloud, telephony, web and AI for Alexandria businesses. Sydney-based service desk, national remote support.

Alexandria · NSW 2015

Why Alexandria businesses partner with SDS.

Alexandria is the working-class-turned-creative-tech district of Sydney's inner south, heritage warehouses now hosting design studios, light industrial businesses, e-commerce brands, and a fast-growing cluster of media and post-production firms along Bourke Road and Botany Road. The IT estate skews modern (heavy SaaS, hybrid cloud, Mac and Windows mix) and the workforce expects a partner who understands creative tooling stacks alongside the Microsoft basics.

All eight pillars, locally delivered

Services we deliver in Alexandria.

Every SDS service is available to Alexandria businesses. Click through for the full brief on each pillar, what's included, how it's priced, and how onboarding works.

Managed IT & End User Support

Service desk, managed laptops and servers, network, mobiles, and frontline user management — under one accountable team.

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Cyber Security & Data Protection

EDR, MDR, identity protection, awareness training, backup and disaster recovery — designed for ASD Essential Eight maturity.

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Cloud & Microsoft 365 Management

Tenant and licence management, paperless work, M365 backup, and on-premises to cloud migrations.

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IT Strategy, Reporting & Transformation

A virtual CIO embedded in your leadership rhythm — roadmap, governance, vendor strategy and board-ready reporting.

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VoIP & Cloud Telephony

Modern PBX, Microsoft Teams calling, DID porting and 24×7 fault logging on a 99% uptime SLA.

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Website & Web Application Development

Marketing sites, web apps and integrations — built on a stack we can keep up to date for years, not months.

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AI Search Engine Optimisation

Generative Engine Optimisation, Answer Engine Optimisation and Local SEO across Google, AI Overviews, ChatGPT and Perplexity.

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AI Integration & Custom Automation

M365 Copilot rollout, custom GPTs and Agents, workflow automation and AI built into Xero, Salesforce, Jira and HubSpot.

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How we cover Alexandria

Sydney-based. Remote-first. Onsite when it counts.

All service-desk and engineering work for Alexandria runs from our Sydney team. Most tickets resolve remotely, modern endpoint and identity tooling means physical attendance is the exception, not the rule. When the work needs hands (cabling, hardware swaps, board-room AV, physical site walks), we coordinate licensed local technicians from our onsite team with clear response targets written into your agreement.

Local FAQ

Common questions from Alexandria businesses.

How fast can SDS respond onsite in Alexandria?
Critical-priority onsite in Alexandria is inside 2 hours during business hours via our onsite team. The Bourke Road / Botany Road creative-tech corridor sits 15–20 minutes from our closest technician. For hardware swap, cabling, or physical audit work we can usually schedule same-day or next-morning attendance.
Do you support post-production and media-production houses in Alexandria?
Yes. Alexandria has a deep cluster of post-production, video, and media firms. Our work covers the IT layer (identity, endpoint, network, backup, file storage), we coordinate with the customer's existing creative-tooling specialists (Avid, Adobe, Premiere Pro pipelines) rather than replace them.
Can you handle e-commerce brands and DTC operations?
Yes. Alexandria-based e-commerce brands commonly run on Shopify, Magento, or BigCommerce with ERP integration (Cin7, NetSuite, Xero). We manage the underlying IT layer, identity governance, and security posture; we coordinate with platform specialists for the storefront tooling itself.
Do you work with light-industrial or warehouse tenants in Alexandria?
Yes. The Bourke Road and surrounding light-industrial estate has many small warehouse, fulfilment, and 3PL tenants. We support the office-IT, warehouse Wi-Fi, scanner integration, and 3PL software (NetSuite, Cin7, Unleashed) under the managed contract. Barcode and RFID scanner connectivity, pick-face Wi-Fi design, and ERP endpoint management are all within standard scope — no extra specialist required.
Do you have an office I can visit?
No physical office. We are a Sydney-based business with a fully remote service desk and an onsite team for onsite work. The model means our cost base goes into engineering and tooling, not commercial rent, which keeps your monthly fee competitive without sacrificing response times.
How do contracts and pricing work?
Modular monthly pricing. The recurring rate card is published on /pricing, workstations $40, servers $120, users $30 per month, plus a sized support package from Bronze ($400/mo, 4 hrs included) through Platinum ($5,600/mo, 80 hrs). Multi-year terms unlock 10–20% off recurring service and 5–10% off support. One-year minimum lock-in.
Nearby suburbs

We also support businesses in nearby Sydney suburbs.

ParramattaMacquarie ParkManlyNorwestCastle HillHornsby

Ready to talk about IT for your Alexandria business?

Book a free 30-minute discovery call. Tell us what you have, what hurts, and what you want to fix first. We come back with a written proposal inside one business day.

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