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Service · Managed I.T

Managed I.T — your business in safe hands.

Hardware, software, printers, backups, and endpoint security — all monitored, maintained, and resolved by our Australian helpdesk. One number to call. SLA-backed response. Predictable monthly cost.

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Highlights

What we promise on this service.

24/7
Monitoring
4-min
Avg first response
99.98%
30-day uptime
What's included

Every engagement covers these as standard.

Australian helpdesk, endpoint security, patching, backup, and 24/7 monitoring on a single SLA-backed contract.

  • Endpoint security + EDR — managed antivirus, anti-ransomware, and behavioural EDR across every workstation and server.
  • Patch + update management — operating system, browser, and 3rd-party patching on a tested rollout schedule, never on Friday.
  • Backup + disaster recovery — daily image-level backups to immutable storage. Tested restores monthly. RPO ≤ 1 hour.
  • Email security + spam — mail-flow filtering, anti-phishing, DKIM/DMARC, and journaling for record-keeping.
  • 8am–8pm AU helpdesk — a real human on the phone, every time. Sydney-staffed, with onsite escalation in 3 cities.
  • Asset + license register — every device, license, and warranty tracked in one register, visible to your team via the portal.
How we work with you

Onboarding and the first 90 days.

A clear path from signed contract to steady-state managed service. Each stage has named owners, defined inputs and a documented hand-over.

See the 90-day plan →
01
Stage 01

Discovery

Review your existing environment, risks, documentation and vendors.

02
Stage 02

Stabilise

Address any urgent risks, recurring issues and quick wins.

03
Stage 03

Optimise

Fine-tune systems, improve user experience and remove bottlenecks.

04
Stage 04

Plan

Agree a roadmap for the next 12–24 months. Reviewed quarterly.

Quick answers

Things people ask before signing.

The most common questions on this service. If yours isn't here, send it through — we reply within one business day.

Is there a lock-in contract?
No. We start with a 90-day pilot so you can validate response times and reporting against the SLA. After that the agreement runs month-to-month — cancel with 30 days notice, take your documentation with you.
How fast is your response?
Average first response is under four minutes during business hours, and P1 incidents are picked up 24/7 by an on-call engineer. Every ticket is answered by a human first — never an auto-reply.
Where are your engineers based?
All helpdesk and incident response is delivered by our Australian team, with engineers across Sydney, Melbourne, and Brisbane. Nothing is offshored, including after-hours.
Do you support our existing kit, or do we need to replace everything?
We support the kit you have. Onboarding starts with a 2-week audit to document your environment, then we operate it. Replacements only happen when warranty expires or a device is genuinely a risk.
How does pricing work?
Per-seat per-month, all-inclusive — endpoints, patching, EDR, backup, helpdesk hours, and a quarterly review are bundled. No per-ticket charges, no surprise after-hours rates inside the SLA.
Ready to take I.T off your plate?

Send a brief — seat count, current pain points, and what's breaking — and we'll come back inside one business day with a written scope and an honest first-month cost. The first conversation is with a senior engineer, not a salesperson.

Australian helpdesk · 90-day pilot · no lock-in.

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Managed I.T · Smart Digital Services