Modular, transparent monthly pricing.
Per-unit recurring coverage, hour-based support packages and recurring add-ons — all billed in 15-minute blocks, not 1-hour minimums. Project work is always quoted up-front and added once.
How our pricing works.
Three rules underneath everything you see below — designed so finance, operations and IT can all read the same proposal and agree.
Modular by design
Pick the recurring categories that match your environment. Add the rest as you grow into them.
Hour-based, not ticket-based
Support is sold as a real pool of monthly hours. Most IT companies bill 1-hour minimums — we bill in 15-minute blocks.
One-off work stays one-off
Projects, migrations and ad-hoc work are quoted up-front at our standard hourly rates — never absorbed into your support pool.
Seven recurring categories.
Each priced per unit, per month, ex GST. Quantities derived from your environment review or device register.
| Category | Rate (ex GST) | What it covers |
|---|---|---|
| Workstations | $40per unit / month | MDM, RMM, EDR, MDR and SIEM telemetry for desktops, laptops and thin clients. |
| Servers | $120per unit / month | Physical or virtual servers — RMM, EDR, MDR and SIEM, on-prem or cloud-hosted. |
| Network devices | $20per unit / month | Switches, routers, firewalls and access points brought into SIEM visibility. |
| Users | $30per user / month | Identity-threat detection and user-data backup coverage across the workforce. |
| Mobile devices | $20per device / month | Phones and tablets brought under MDM coverage and standard configuration. |
| Identity providers | $20per provider / month | Microsoft 365, Google Workspace, Okta and similar — protected and monitored. |
| Additional SIEM sources | $20per source / month | Password managers, SaaS apps and critical cloud sources brought into one view. |
Hour-based support, billed in 15-minute blocks.
Pick the package that matches your expected volume. Overflow hours bill at the same tier rate — no fair-use carve-outs, no 1-hour minimums.
$120 / hrPay for support as required, billed per 15-min block.
$100 / hrLight, ongoing support for stable environments.
$90 / hrRegular operational support across multiple touchpoints.
$80 / hrStrong managed-support value for clients with meaningful volume.
$70 / hrHigh-volume cap, priority queue, same 15-min billing.
Optional add-ons, sold per month.
Sold alongside any support package — or standalone. Same per-unit, per-month transparency as the rate card.
| Add-on | Rate (ex GST) | What it covers |
|---|---|---|
| Cybersecurity Awareness Training | $9per user / month | CSAT licences with phishing simulations, micro-learning modules and executive reporting. |
| vCIO Retainer | $1,500flat / month · 4 vCIO hrs | Strategic IT leadership at the table — roadmap, budget, vendor strategy and board-ready reporting. Overflow at $400/hr. |
| 24×7 Coverage | $15per user / month | After-hours and weekend response on incidents — sellable from day one, no minimum tier required. |
Ad-hoc and project work.
Same hourly rates whether you're on a support package or paying as you go. Always quoted up-front, billed in 15-minute blocks.
| Service | Rate (ex GST) | How it works |
|---|---|---|
| Ad-hoc support | $120per hour | For clients without a support package, or work outside the agreed scope of a package. |
| Project work | $120per hour · standard rate | Migrations, deployments and one-off engineering. Always scoped and quoted up-front. |
| vCIO ad-hoc | $400per hour | Strategic advisory time outside the vCIO retainer — board prep, due diligence, vendor negotiation. |
Longer commitment, lower monthly rate.
Service discount and support discount are calculated and shown separately, so you always see where the saving comes from.
| Discount type | 1 yearStandard rate | 2 yearsCommon choice | 3 yearsMaximum savings |
|---|---|---|---|
| Recurring service discountWorkstations, servers, users, network, mobile, identity, SIEM | 0% | 10% | 20% |
| Support package discountBronze · Silver · Gold · Platinum | 0% | 5% | 10% |
Clear lines between included and quoted-separately.
No surprises in your monthly invoice. Anything outside the agreed environment is quoted up-front using our standard hourly rates.
Selected coverage & support allowance
- Selected recurring coverage (workstations, servers, users, network, mobile, identity, SIEM).
- Selected support-hours pool for the chosen tier (billed in 15-minute blocks).
- Continuous monitoring, EDR / MDR / SIEM telemetry and patch management.
- Monthly health report and quarterly review.
- Vendor coordination for in-scope systems.
Project work, ad-hoc & overflow
- Projects, major changes and platform migrations — $120/hr standard.
- Ad-hoc support outside any package — $120/hr.
- vCIO advisory beyond the retainer — $400/hr.
- Overflow above your tier's hour pool — billed at the tier's effective rate.
- Procurement, hardware supply, cabling and onsite outside agreed visits.
We bill in 15-minute blocks. Most IT companies don't.
Every support ticket is rounded up to the nearest 15 minutes — so a 5-minute task and a 15-minute task both consume 15 minutes of your pool.
That's a real, structural difference from the industry-standard 1-hour minimum. On a typical month it means more of your support pool is spent on actual work, not rounded-up admin.