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IT services in Mascot, Sydney.

Managed IT, cyber security, cloud, telephony, web and AI for Mascot businesses. Sydney-based service desk, national remote support.

Mascot · NSW 2020

Why Mascot businesses partner with SDS.

Mascot is Sydney's airport corridor, a tight commercial precinct hosting freight, logistics, aviation services, and a dense base of mid-market businesses that benefit from proximity to the airport for travelling executives and international clients. The IT requirements here tilt toward 24×7 reliability, mature backup and disaster recovery, and a security posture that handles regulated logistics data and travel-industry workflows.

All eight pillars, locally delivered

Services we deliver in Mascot.

Every SDS service is available to Mascot businesses. Click through for the full brief on each pillar, what's included, how it's priced, and how onboarding works.

Managed IT & End User Support

Service desk, managed laptops and servers, network, mobiles, and frontline user management — under one accountable team.

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Cyber Security & Data Protection

EDR, MDR, identity protection, awareness training, backup and disaster recovery — designed for ASD Essential Eight maturity.

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Cloud & Microsoft 365 Management

Tenant and licence management, paperless work, M365 backup, and on-premises to cloud migrations.

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IT Strategy, Reporting & Transformation

A virtual CIO embedded in your leadership rhythm — roadmap, governance, vendor strategy and board-ready reporting.

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VoIP & Cloud Telephony

Modern PBX, Microsoft Teams calling, DID porting and 24×7 fault logging on a 99% uptime SLA.

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Website & Web Application Development

Marketing sites, web apps and integrations — built on a stack we can keep up to date for years, not months.

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AI Search Engine Optimisation

Generative Engine Optimisation, Answer Engine Optimisation and Local SEO across Google, AI Overviews, ChatGPT and Perplexity.

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AI Integration & Custom Automation

M365 Copilot rollout, custom GPTs and Agents, workflow automation and AI built into Xero, Salesforce, Jira and HubSpot.

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How we cover Mascot

Sydney-based. Remote-first. Onsite when it counts.

All service-desk and engineering work for Mascot runs from our Sydney team. Most tickets resolve remotely, modern endpoint and identity tooling means physical attendance is the exception, not the rule. When the work needs hands (cabling, hardware swaps, board-room AV, physical site walks), we coordinate licensed local technicians from our onsite team with clear response targets written into your agreement.

Local FAQ

Common questions from Mascot businesses.

How fast can SDS respond onsite in Mascot?
Critical-priority onsite in Mascot is inside 2 hours during business hours via our onsite team. The Sydney Airport corridor has strong commercial coverage given the volume of aviation-services and logistics tenants in the area. After-hours onsite for urgent hardware failure is available at the Platinum tier; we handle airport-precinct access through pre-arranged contractor clearances where that applies.
Do you support freight, logistics, and 3PL businesses around Sydney Airport?
Yes. Mascot's freight and logistics cluster commonly need 24×7 reliability, robust backup and DR, and security postures that handle regulated logistics data. Most of our default coverage applies; the 24×7 add-on at $15/user/month fits. For operations where delivery timing is critical — freight forwarding, 3PL, fulfilment — we include a named escalation path: if your WMS or TMS goes down at 2 AM, you reach a senior engineer directly.
Can you support travel-industry workflows for aviation-services tenants?
Yes. We work with aviation-services businesses on identity governance (high staff turnover means tight access controls matter), Sabre/Amadeus integration support at the IT layer, and after-hours coverage that aligns with international flight operations. Airside-staff credential cycling, multi-shift helpdesk cover, and security controls for export-regulated data are all standard for aviation clients.
Do you handle the international-business component, multiple time zones, travelling executives?
Yes. Many Mascot tenants have international clients or travelling executives. Conditional access on identity, encrypted endpoints, M365 location-aware policies, and a service desk that responds in plain English regardless of where the user is — all standard. We configure device management so a laptop lost in Singapore is remotely isolated within 10 minutes of you reporting it.
Do you have an office I can visit?
No physical office. We are a Sydney-based business with a fully remote service desk and an onsite team for onsite work. The model means our cost base goes into engineering and tooling, not commercial rent, which keeps your monthly fee competitive without sacrificing response times.
How do contracts and pricing work?
Modular monthly pricing. The recurring rate card is published on /pricing, workstations $40, servers $120, users $30 per month, plus a sized support package from Bronze ($400/mo, 4 hrs included) through Platinum ($5,600/mo, 80 hrs). Multi-year terms unlock 10–20% off recurring service and 5–10% off support. One-year minimum lock-in.
Nearby suburbs

We also support businesses in nearby Sydney suburbs.

ParramattaMacquarie ParkManlyNorwestCastle HillHornsby

Ready to talk about IT for your Mascot business?

Book a free 30-minute discovery call. Tell us what you have, what hurts, and what you want to fix first. We come back with a written proposal inside one business day.

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