Service · Communications

Voice that follows your team — desk, mobile, anywhere.

VoIP, hosted PBX, video, and SMS. Lift your phones off the ageing PSTN, port your numbers, and answer from anywhere — for less per seat than a traditional handset.

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Highlights

What we promise on this service.

Number porting

In 7 days

Carrier-grade

99.995% SLA

From $19.95

Per seat / month

What's included

Every engagement covers these as standard.

Hosted PBX, VoIP handsets, video, and SMS — modern voice that follows your team across desk, mobile, and office.

Hosted PBX — cloud-hosted PBX with auto-attendants, queues, voicemail-to-email, hunt groups, and DID porting.
Soft client (desk + mobile) — iOS, Android, macOS, Windows. Same extension everywhere. Single inbox for missed calls and voicemail.
Video meetings — HD video, screen-share, and recording. Integrates with Outlook + Google Calendar — one-click join.
Two-way SMS — send and receive business SMS from the same softphone. Perfect for booking confirmations and reminders.
Auto-attendants & queues — smart routing: business hours, after-hours, holiday calendar. Nobody drops to a generic voicemail again.
Call analytics — live wallboards, queue metrics, agent performance. Per-extension reporting downloadable as CSV.

How we work with you

Onboarding and the first 90 days.

A clear path from signed contract to steady-state managed service. Each stage has named owners, defined inputs and a documented hand-over.

See the 90-day plan →

Stage 01

Discovery

Review your existing environment, risks, documentation and vendors.

Stage 02

Stabilise

Address any urgent risks, recurring issues and quick wins.

Stage 03

Optimise

Fine-tune systems, improve user experience and remove bottlenecks.

Stage 04

Plan

Agree a roadmap for the next 12–24 months. Reviewed quarterly.

Quick answers

Things people ask before signing.

The most common questions on this service. If yours isn't here, send it through — we reply within one business day.

How long does number porting take?

Most porting completes inside seven business days. We submit the LNP request, coordinate with the losing carrier, and run a parallel-route test on the day of cutover so no calls drop. Toll-free and large blocks may take longer; we quote a date in writing.

Can we keep our existing handsets?

Most modern SIP handsets (Yealink, Polycom, Cisco SPA) are reusable — we re-provision them onto our PBX in place. We will tell you up-front if your kit is too old to cleanly support TLS + SRTP, since unencrypted SIP is no longer a supportable baseline.

Do calls work from home and on mobile?

Yes. The soft client runs on iOS, Android, macOS, and Windows. Same extension, same caller-ID, same voicemail across every device. There is no separate "remote-work add-on" fee — every seat is full-feature wherever the user is.

What happens if the internet drops at a site?

Two layers: inbound calls auto-route to a configured fallback number (mobile, another site, or auto-attendant), and softphones running on mobile data continue to take calls. Most users do not notice an ISP outage on the voice path.

How is billing handled — per minute, per seat, or both?

Per seat per month, with national and mobile minutes pooled across the account at carrier rates. Inbound is included. International is a published per-minute rate, not a hidden surcharge. Itemised CSV invoices arrive on the first business day each month.

Move your phones off the PSTN, properly.

Tell us how many seats, your existing handsets, and your number list. We'll come back inside one business day with a fixed-price quote, a port-out plan, and the cutover date we can hold. The conversation is with the engineer who'll run the cutover, not a phone-number salesperson.

Number porting in 7 days · 99.995% carrier SLA · from $19.95 per seat.

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